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Businiess name:
Hooman Toyota Of Long Beach
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Review by:
citysearch c.
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Review content:
LIARS LIARS LIARS
ON SEPT.19,2010 I BOUGHT TOYOTA SIENNA LE V6 8 PASSENGER FROM HOOMAN TOYOTA.HERE IS MY STORY
I INQUIRED ABOUT PRICING ONLINE AND MR. DAVE RUBIO FROM HOOMAN TOYOTA REPLIED.HE TOLD ME HE HAS THE VEHICLE AND THE COLOR I WANTED.WE AGREED ON A PRICE AND IT WAS DECIDED THAT ON NEXT DAY 09/19/2010 I WOULD PICK UP THE VEHICLE.I TOLD HIM THAT I HAVE APPROVED LOAN FROM BANK OF AMERICA AND THEY ARE OFFERING ME 3.39% APR LOAN FOR 72 MONTHS.DAVE TOLD ME SUBMIT YOUR LOAN APPLICATION AND I GUARANTEE WE WILL MATCH IT OR BEAT IT AND ALSO 500$ DEPOSIT TO ENSURE MY INTEREST IN THE DEAL.THEY RAN MY CREDIT AND TOLD ME ITS EXCELLENT(780AND 801).
IT WILL TAKE LESS THAN 2 HOURS WHEN YOU WALK IN TO CLOSE THE DEAL.
SO NEXT DAY MY WIFE DROPPED ME OFF THERE AT 10 AM.FIRST THING RUBIO TOLD ME WAS THAT HE DOES NOT HAVE THE VEHICLE BUT HE CAN GET IT WITHIN 2 OR THREE DAYS OR IF I WAIT HE CAN TRY OTHER DEALERSHIPS.(HE KNEW I HAD TO BE AT MY WORK AROUND 1:30 PM)
I TOLD HIM TRY TO GET VEHICLE TODAY.HE LOOKED AROUND AND FINALY GOT THE VEHICLE AROUND 1 PM.I GAVE THEM ALL THE INSURANCE MISC. INFO AND PAPERS FROM BOA STATING APPROVED INTEREST RATE.FEW MINUTES LATER THERE FINANCE GUY SHOWED UP AND TOLD ME THEY CAN OFFER APR OF 6.00 % AND CAN NOT MATCH BOA AS PROMISED.I WAS LATE TO WORK AND THEY KNEW THAT.NOW THEIR INTERNET SALES MANAGERS DAVE RUBIO AND CHRISTINA TOLD ME CLOSE THE DEAL AND YOU CAN BRING THE CHECK FROM BOA IN FEW DAYS AND WE WILL ROLL OVER THIS ACCOUNT.I BELIEVED THEM AND SIGNED THE PAPERS AND PICKED UP VEHICLE .
NEXT DAY (MONDAY) I CALLED BOA AND THEY SAID I CAN GET MY CHECK ON WEDNESDAY TO PAY OFF DEALERSHIP.SO I CALLED HOOMAN TOYOTA TO LET THEM KNOW I WILL BRING CHECK ON WEDNESDAY.
TO MY SURPRISE FINANCE MANAGEDR SAID THAT ITS NOT OUR POLICY TO HOLD THE SIGNED DEAL(PAPERS) FOR MORE THAN 24 HOURS.I EXPLAINED TO THEM THAT I CAN GET THEM CHECK BY WEDNESDAY AND REMINDED HIM OF THE PROMISE MADE BY HIS MANAGERS (RUBIO AND CHRISTINA) BUT HE SAID THERE IS NO SUCH A THING IN DOCUMENTS.SO NOW I AM STUCK WITH THEIR FINANCED 6 % LOAN.
SO THESE GUYS ARE LIARS DO NOT DO BUSINESS WITH HOOMAN TOYOTA AND IF YOU MAKE THE MISTAKE OF DOING BUSINESS WITH THESE GUYS DEMAND EVERY PROMISE IN WRITING.THEY USED ONLY FEW TRICKS ON ME BUT I AM SURE THEY HAVE MANY MORE SO STAY AWAY!
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