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Businiess name:
American Tv Appliance & Furn
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Review by:
citysearch c.
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Review content:
I purchased a 73" Mitsubishi DLP from here and it will not turn on no power to it at all. Called two weeks ago to have warranty repair done and the guy came out with the wrong parts to fix because the salesman rang the TV wrong with the model number. They ordered the power supply not knowing if that was the only problem and said it would take 3-5 days. It's been two weeks and I called and they told me that it wasn't ordered till the first and then called again and they told me that it was ordered, received and sent back and re-ordered on the 2nd. They can't seem to get their story straight. I spoke with a guy from the corporate office and he offered me to exchange the TV for a down graded model from the one I paid for or I can purchase an extended warranty for $350.00. Why would anyone in their right mind take a down graded version of a TV when they paid for the up graded model and why would I pay another $350.00 to get their extended crappy service and deal with their crappy customer service/consumer relations staff. There has been nobody that has been able to give me an answer on status of a repair they just tell you what you want to hear. I guess I will have to wait now until March 18th when the initial repair was scheduled for the middle of February then I can wait for them to schedule me in with their repair guy. They can eat up the rest of the manufacturers warranty and leave me screwed just like they did to the other people that have left reviews. I have never encountered people that will argue with a customer like they do. Their motto must be customer is NEVER right and do whatever you can to avoid admitting our mistakes.
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