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Businiess name:
Bryerlane Pet Resort Inc
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Review by:
citysearch c.
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Review content:
We reserved a kennel for Fri and Sat but had to cancel after their 3 day cancelation period. We told them we would be picking up our dog on Sun, but when we canceled they charged for being past their 3 day policy but also charged for Sun. In their pamphlet it states that there is no charge on day of pick up if done by a certain time which we would have done. They were very rude on the phone, and the gentleman that my husband spoke to when we reserverd it tried to say that he made it clear we were picking her up Sun nite which was not the case and we never said that. They wouldnt take off the extra charge for Sun. We have used them before and they have been rude. On a previous visit we brought blankets for our dogs to lay on which they approved but never even put them in the kennel so our 2 dogs, one being a large great dane with bad elbows, layed on a cement floor for 5 days. We will never bring our dogs back, there are plenty of other kennels to choose from, I have no doubt that we will find a better place that appreciates our business and will take better care of our dogs, and not try to scam us out of money. Being business owners ourselves, we would never dare to treat our customers this poorly.
Pros: Not as expensive as some other kennels.
Cons: Rude, dont follow their own policies to get more money, poor care of our dogs.
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