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Businiess name:
Bryerlane Pet Resort Inc
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Review by:
citysearch c.
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Review content:
We have just had an extremely unpleasant experience with this kennel. We found the staff to be unblievably rude and uncaring. When we dropped our dog off, we provided an extra blanket because he is thin (he is a greyhound) and also asked that he have a cot to lay on. When we picked him up, he had rub marks on his legs in many places, and it was obvious that he had been laying on the cement floor. We also had asked to have his nails trimmed while he was there, which they agreed to do for $15. When we were picking him up, Ken carried on about how thin our dog is and how long his nails were. Ken just didn't state this once, he kept repeating it, making it sound like our dog is neglected, which he definitely is not. Then when it came time to pay the bill, we thought the price was high and asked about the daily fee. The woman stated that "it's $17 a day and has been for two years", once again carrying on and on about it, and then slamming things around behind the counter, even after we said we just probably forgot that it was no longer $15 per day. We weren't refusing to pay or anything, we just wanted clarification of the daily fee. We will definitely never bring our dog back there, they were just too rude, and they obviously do not appreciate their customers.
Pros: None
Cons: Extremely rude, uncaring people
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