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Businiess name:
Nalley Infiniti Decatur
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Review by:
Guest
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Review content:
I never like to bring my car here because I always get some kind of hassle when I try to get some warranty work done. When my car popped a tire on the road, I had it towed there because of its proximity to my home. I asked them to remove all the security nuts from my tires, and replace them with regular ones, and I wouldn’t put them back on until I got the tool from my purchasing dealership. When I got my car back, there were dirty grimy fingerprints all over my driver side interior door, my ceiling above the driver side door, and the seat. The door now had problems opening and closing as if someone had put all their weight on the top of the door when it was open. I have an extended warranty that covered the popped tire and the hubcap that rolled off as a result. This place charged me for both, and told me I have to send it in to Nissan to get reimbursed. This is one option, but most dealers do the work because it is covered, and handle it internally with Nissan, so it doesn’t inconvenience the customer – in the end, even though I bought this extended warranty, if I didn’t have the money right then, I wouldn’t be able to get my car fixed. Everyone in Nissan and the company who I bought the warranty through expressed surprise that they didn’t just do the work and handle it internally, since there would have been no problem for Nissan to cover the work.
They came to me carrying a hubcap they broke when replacing the nut, but said they couldn’t give me another one then because the parts area was closed. When I expressed concern over having to drive around missing a hubcap, Glossie Echols, the service consultant, asked if I lived in a bad neighborhood. He then “joked” that I could say I visited my family in “the ‘hood” and came away missing a hubcap. Who would joke like that with a stressed out customer? When I got my car home, I counted the security bolts, and there were only 3, instead of 4. Took 2 weeks of him trying to give me a free (cheap) oil change instead before he finally gave me a new set.
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