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Businiess name:
A Formal Affair
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Review by:
Vicky P.
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Review content:
I ordered my tux on 12/23/2010 and told them I needed for my wedding in Washington D.C. May 1st, 2011. I paid for my tux in full for over $600. I was told the tux would be ready at the end of Feb 2011 for alteration. I didn't get any phone calls in Feb, so I called them at the beginning of March to find out the process. They told me it was delay and couldn't give me a date. So I called back a week later, and they told me it will be ready a few days before my wedding. I told them I paid in full and it wasn't a rental, I must need it no later than the week before my wedding to make sure I get enough time for alteration. I called back at the end of March to remind them I needed it no later than the last week of April for my May 1st wedding. I called them today 4/25/2011, and they told me they can't have it shipped until 4/28/2011 and I wouldn't be able to have it for my wedding and they offered me a rental. If I want a rental, I wouldn't have paid over $600 to purchase a tux! They told me they needed to receive certain number of tux orders before placing mine and they thought my wedding was in the second week of May instead of the first. What the...? They are not invited to the wedding and they got my money already! Just order my freaking tux! I was really upset and told them I will just have Master Card to take the money back and go somewhere instead. So all of a sudden, they told me they can order it from another company to be delivered on Wed 4/27/11. I went back on 4/27/11 and they showed me a tux that was not the one I ordered. So I asked Adana to show me the catalog I ordered it from, and she said they threw it away cause it was out of date. Then she insisted that was the tux I had ordered. Ok even after 4 months, I remember what I order! I turned around and left. I went to Savvy. The people there are awesome. I found the tux I wanted from their catalog by the company After Six and told them that's what I ordered from A Formal Affair. So the Savvy people tried to order it for me. Come to find out, the company
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