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Businiess name:
Indoor Air Care
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Review by:
ray m.
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Review content:
I contacted this company regarding $99 dryer vent special. Was told fee is flat no matter how long the vent is & guarantee their work or no charge with a 1 year warranty using specific machines made for this purpose. The tech, Ronaldo, shows up & tries to up sell me on couple of options at much higher cost then he says it'll be more expensive since the ad covers up to 5 feet. After threatening to call dispatch, he agrees to just do the work. After he finishes & takes out the hose, I noticed no brush at the end but he says this is a perfect devise for the job and says not to connect the dryer vent for half an hour since they used “chemicals” inside the vent. After an hour I connect the vent and I notice immediately that it's still clogged. I look at the invoice; there is no phone number or no invoice number, call original number and speak with “Sphere”. She says her manager “Leo” will call me back. I get a call from “Ben” minutes later. Right off the bat is defensive & after going back and forth offers sending the tech again with diff machines but says, if this doesn't work, I’m on my own. When I bring up no fix no pay quote, gets upset & says he will have his boss (Razi) call me. Half an hour later, Ronaldo calls me justifying his work but when I bring up the equipment he used & the guarantee Razi quoted me, he says he will call me back. No one called back & I am just glad I used a credit card (even though they charged me a 10% surcharge) rather than paying with cash or check. After I filed a complaint with the BBB, now they are saying they are not responsible and the company they refer me to is. I was never told they are referring me, even at the end when we had issues. They have all this positive reviews which are probably fraudulent.
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