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Businiess name:
Tropic Isle Aquarium
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Review by:
citysearch c.
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Review content:
First, the good:
Katy is phenomenal. I've had my planted freshwater tank for almost a year and a half and was about ready to give up and chunk it into the front yard a few months ago. Katy worked with me extensively to troubleshoot all my issues and get my aquarium to the point that it is gorgeous and thriving. No matter how busy it is, she spends as much time with me as I need.
Now the bad:
For starters, I can't tell if the manager, Sharon, is evil or just socially retarded. She stands behind the register glaring at everyone, never speaks except to tell you your total and is just generally unhelpful. I'm sorry. I have spent a lot of time and money in that store and a little appreciation would be awesome, but barring that, at least decent customer service is a must.
I purchased a CO2 tank and regulator from them on February 26 and that along with a couple fish and a plant came to over $500. Mr. London and Katy showed me how to attach it to the tank, filled the bubble chamber with glycerin, and showed me how to adjust the dials and count the bubbles. I set it up per their instructions and it worked great up until this past Wednesday, when the regulator just died.
I drove 30 miles to take it back to the store yesterday. They plugged it in and were also unable to get it to work, but refused to help me, even though they know me and Mr. London had personally set it up for me and remembered doing so only three weeks prior, because I "didn't follow the rules" and didn't take the receipt with me. They told me that they "sometimes have problems with" the regulator manufacturer and don't want to eat the cost of the regulator themselves, and that without the receipt the only thing they are willing to do is "work with me" and sell me another regulator at a discounted price. I looked everywhere when I got home and am still unable to find the receipt. I don't have a lot of money, but I love my aquarium and saved up for several months to finally get a tank and a good regulator. I can't afford another one and wouldn't buy anything else from them at this point, regardless.
I love Katy and will miss her advice, but I can get almost anything I need for my aquarium much more cheaply at any number of other places. I refuse to give my hard-earned money to any business that thinks so little of their customers.
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