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Businiess name:
Kay Chesterfield Mfg Co
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Review by:
citysearch c.
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Review content:
I had an $12000 Baker sofa reupholstered at Kay Chesterfield - they were recommended by a local fabric shop. Their cost was $2400 and the cost of the fabric which I purchased from Calico Corners was another $2800. The workmanship by the Chesterfield team was really sub-standard. The sofa was delivered and returned 3 times because of various problems - the pattern did not match correctly, the skirt was a different style from what was ordered and RECORDED on the order, the cushion fastenings were missing etc etc. Joanne Jones was our sales rep and she was very cooperative and each time we reported a problem she brought the sofa back to have it corrected. This process took about 3 months.
The last time it was delivered, there were portions of the skirt that were different lengths than other portions by 1/4 to 1/2 inch. We decided to let it go because each time they had taken it back to fix one thing, the workers managed to screw up something else. We were TIRED!
Now, about a year later, we noticed that the lining on the skirt has drooped and shows all around the bottom edge. We pursued this with the company and so far we have received a letter telling us too bad, they won't fix it.
Pros: Owners and sales staff are very professional
Cons: workers seem to have no pride in their work - they are very sloppy, and poor qualify review
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