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Businiess name:
Expert Air & Refrigeration
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Review by:
citysearch c.
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Review content:
I called and asked to have someone come out. I had a hard time getting them to come out. He gets lost on the way to my house and charges me for that time. (Name of person was Kevin) I gave specific directions. After 10-20 minutes of looking at AC, the system just turns on all by itself. Ok, he didn't do anything, but I guess I have to pay something for him coming out. He proceeds to talk about his life, ask me about my life, shows me how to hose down the outside unit, looks at my filters, takes readings of temperatures, then sits in his van for about 30 minutes. Not only does he charge for the time he got lost, he charges me for 30 minutes of travel time even though he lives 10-15 minutes away. Then he charges me for the whole time he was at my place including him sitting in his van. I didn't need him talking about filters and hoses and his life. He could have left right after the AC turned back on. So he charges me 1.5 hours for work plus 0.5 hour for travel plus all of that at time and a half for being Saturday. Total comes to $209. I asked him to lower it because he wasn't doing actual work most of the time he was here. He lowered it to $157. Still a rip off. Just the fact that he tried to charge $209 is so dishonorable. Then only lowering it to $157 was dishonorable also. Don't ever use this company, and please tell all your friends not to use them.
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