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Businiess name:
Hub Hyundai Of Katy
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Review by:
Christen C.
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Review content:
I went to Hub Hyundai of Katy on 7/4/11 seeking a 2011 Hyundai Sonata in red with black interior. Hub only had whites, grays, blacks and blues in stock and possibly a red with beige interior. They claimed that they checked the stock throughout the city of Houston, the state of Texas, every production center and throughout the United States and that the information that they found stated that red with black was not produced at all and that they had no anticipated production date (and thus it could be months or perhaps never be produced) but that they’d be more than happy to sell me a different color that they had. Interestingly, they have a touch screen system that showed red with black, so I was more than dubious that I wasn’t getting the full truth (especially when the lie about colors was coupled with the lie that if they sold a car at invoice price they’d be making zero money which is also not true). Upon leaving the dealership, I called another Hyundai dealership that had three of the red/black Sonata color combination, confirming that it was in fact a lie and that their intent was to mislead me in order to make a sale. This kind of behavior is detrimental to every customer they have and also hurts the Hyundai name and I think that the public should be aware of their misleading business practice and deliberate lies. When I contacted them to let them know that I was aware that it was a lie and to let them know I didn’t want their email/phone advertisements, they never acknowledged my email or apologized.
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