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Businiess name:
Renaissance ClubSport Aliso Viejo Hotel
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Review by:
citysearch c.
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Review content:
I see two reviews from people who have visited from out of town, staying at the hotel. They don't get the day to day lack of attention to customer service. To pay $130 a month for a club fee you should get service. The women's lockers many times either don't lock or lock you out which then you may be just in a towel from showering and you have to reach an attendant to let you back in your locker. This happens a lot!!! The steam room has been broken down for weeks. I called to have my membership put on hold do to this and the fact that they will be closing off the sauna, jacuzzi, steam room area to repair the steam room for about a week.
I joined this gym for this area and the weight room so why pay when half of why I go there is not working.
They insisted to charge me a $35 fee to hold my account till February. I even called the last week of December to the director who failed to return my call. I had to call them again on Jan 1st yet did not get a call back until Jan 2. They say a $35 charge is policy since it was past the 1st of the month!!!!! Well, had they bothered to return my call it would not be past the 1st of the month AND it is not like I am going out of town it is that THEY have a facility in which I am paying for that is not working.
When reaching out to those higher up beyond the Club . . . it gets really frustrating and messy because it is owned by Marriott. Good luck in getting the right person on the phone to deal with this location. Utter nightmare and NOT WORTH IT!!!
Cons: HORRIBLE CUSTOMER SERVICE
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