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Businiess name:
Carters Air Conditioning & Automotive Services
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Review by:
citysearch c.
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Review content:
DO NOT GO SEE the North Lamar location of Carters. Things started when the South Austin location was called to inquire about a car that wouldnt start. They referred to the North Lamar location, and said that towing (local) would be free and $45.00 if it was out of the local area. That was acceptable, so the car was towed there. The North Lamar Location called and said that they would need to replace the battery, and that they would need the new battery on the car to test the charging system to see if that was the problem.
They installed a $90.00 'warehouse brand' battery on the car. (was told they did not know who the actual manufacturer was by Oscar the guy that was in charge there) The cost of the battery was never mentioned to us. They also tried to charge a $65.00 towing fee, claiming that they had a different policy on tow pricing than the South Austin location. Oscar used the analogy that if you went to gas stations they charged different prices for gas at different stations. I am not sure how that relates but ok. Oscar, also told us that the Alternator was OVERCHARGING at 14.0 volts and that it should be replaced to the cost of 350.00.
First of all.. the alternator's acceptable charge range is 13.5-15.0volts. over 15.0 volts and you have an over charging alternator. I had them put the battery back on the car, and picked up a $59.99 Duralast with a longer and better warranty. The North Lamar location wanted to charge us an additional $25.00 in labor to put the old battery back on. Oscar claimed he told us that he was going to charge that on the phone. And no he had only said we would have to pay the labor he already incurred putting the new one on and testing the system.
He removed the double charge on labor and knocked the tow fee to $50.00.
We the battery in 5 minutes in their parking lot. Then took the car to AutoZone and
they said the Alternator WAS WORKING PERFECTLY.
DO NOT TRUST THE N. LAMAR CARTER's SHADY!!!
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