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Businiess name:
Clift Hotel - Book Direct
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Review by:
citysearch c.
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Review content:
They promised us rooms next to each other when we called to make our reservations, however when we got to the hotel, they told us that there was no way for them to do this, and that it would be impossible even if that is what they promised! After offering us no apologies, they gave us attitude. Next our room was TWO HOURS late to be ready despite the 3 PM check in time. During those two hours we were repeatedly told that our room would be ready any minute. The only reason we were given a room after the two hour delay was because we threatened to withdraw our corporate business. In addition, the water in the shower was either scalding hot or freezing cold. Lastly, when we tried to check out the night before our early morning departure, they told us their computers don't work late at night.
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