Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Window Gang
|
|
Review by:
citysearch c.
|
|
Review content:
I've used the Window Gang to clean my gutters for several years with no problems whatsoever, but this time the way the situation was handled upset me more than the problem itself. I have a clogged gutter that wasn't taken care of properly the first time and instead of trying to work with me, Brad asked, "so do you want us to come clean your gutters?" I told him that I didn't need my gutters cleaned, but I I do have a clog that could have been missed the last time the gutters were cleaned 3 and half months ago. I noticed the gutter over run during a rainstorm 2 months ago when it last rained, but did not call. I told him that I could not prove it, but normally/rarely do the gutters clog on that side of the house. I asked him if he could check the clog next time they are in the area and he said that it is a minimum $75 charge. He even said that he could tell if it is a new clog or an old clog. The gutter in question is two stories high, so what do you think my bill will say. Exactly - NEW CLOG! Shame on me for not calling the day that I saw the gutter over run during our last down pour, but there was no way a new clog occurred in that short amount of time in the dead of winter. No way. It's just unfortunate the way people handle things these days. Why say it's my problem? Could Brad's crew have been in a hurry and not properly cleaned the gutters on the end of the house that never gets filled with debris? I don't know, but why isn't that a possibility? I have no proof of it, but neither does Window Gang. So the way they choose to handle it is by saying, "Tough luck Mr. Loyal customer that recommends friends and neighbors. This is going to cost you because that is just the way we do business around here. It's not WG's problem." Brad did say that he was sorry.
I really have recommended Window Gang to several of my neighbors and have been mostly pleased with the service that they have provided. I haven't decided whether I will use them again or not, but I am very disappointed in the way they handled this situation. it's just too bad. I'll grab an 18 foot ladder and check it myself. Thanks Window Gang. You could have checked that clog in 5 minutes. It took me longer to write this review than it would have taken to work out the problem with me. Hopefully, it was just a tough day and not the way that you choose to do business.
Pros: Normally pretty reliable
Cons: Unwillingness to stand behind work
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|