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Businiess name:
Dillard's
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Review by:
citysearch c.
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Review content:
I know this has been very busy hoilday season however I bought a pair of Steve Madden shoes the first of Oct I maybe wore them 4-6 times and the stiching around the edge started to come off. Now I paid 89.00 for those shoes I took them back to Dollards were i bought them only to be told I could leave them there and the store manager would call me the next day as to what the store could do about it ( you see I nolonger had the receipt or box they can in, I don't know about you but I don't keep eb=very receipt and box when something fits I move on) Thje mg. never called me back I called aleast 5 times inn the 2 wks and he still never called me back and never picked up the phone ( iassumed it was because of the Christmas rush)
however today I went into the store ( the sales clerk I had talked with in the begining was very nice and aploized for the mg. not returning my phone calland got the mg to talk with me. First I started to explain I had tried to call several times in the last 2 wks and he all but called me a liar because he always answered his page and theb told me he would not an dcould not make the shoes good because I did not have the receipt.He did say he would try to get someone to repair them
I fullly understand store policies but the shoes I had bought for $89.00 was now on sale for $42.00 it was clear the store carried the shoes and he treated me so rudely I felt I needed to write tthis review I have never done this before.
The store sales clerk was very vice is why I give 1 star and the note she had left for him to call me was still in the shoes therefore I am convinced she did what she told me she would do 1
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