Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Furniture Connexion
|
|
Review by:
citysearch c.
|
|
Review content:
Last spring my wife and I decided to upgrade to a sectional sofa since we had our second child in addition to a cat and dog. We visited Furniture Connexion and were not terribly impressed with the warehouse, but knew low overhead would save us some money. We were led by the salesman to the in house brand, Porter, and found a sofa we liked. We purchased the sofa and picked it up a few days later from the warehouse. When we got the sofa home and unpacked it (lots of packaging, but that was fine) we noticed there was staining on a portion of the fabric. We contacted FC and were informed we would have to email photos to them. I did so and a few days later they approved an exchange. I was also told that since we picked up the sofa, we would have to return the stained one and pick up the new one. They would not deliver even though they provided a stained sofa. I agreed and did so.
Here we are 5 months later and 2 nights ago the sofa collapsed when I sat on it. Keep in mind I am in pretty athletic and in good shape at 6ft 3in 210lbs. So, its not like I landed 350lbs on it. I contacted FC 2 days ago and they informed me I needed to contact customer service. I did so and customer service told me to email photos. I did so. Today I received a phone call stating they would need me to drop the sofa off and that their tech would inspect it before approving an exchange. That seemed ridiculous to me since I clearly showed the problem in the photos and have only had the sofa for approx 5 months. Secondly, they told me they would need the sofa for several days and were unconcerned that my children would be sitting on the floor. Third, I asked if they would bear the time/expenses of having it picked up and a new one dropped off since this is sofa #3 in 5 months. They refused to do so and were unwavering in their position and unconcerned that I would be without living room seating for several days since their tech is only on site Fridays (I believe that is what she told me).
In sum, the prices are cheap, but so is the furniture. Further, once you need real customer service, FC is an epic failure. Invest a bit more money into a higher quality product and higher quality service when you really need it.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|