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Businiess name:
Hidden Valley
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Review by:
Gretchen D.
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Review content:
Horrible experience. Disappointed children and a disappointed auntie. Will NEVER go back. I'd rather give my money to a company that cares about their clientele.
Called early this AM, at 11am. Spoke to a pleasant girl who told me that the golf course stayed open until 9pm. That's great. My niece and nephew, from out of state, had their heart set on going mini-golfing, and we knew that to get all aunts/uncles/grandma and grandpa together it had to be tonight, and relatively "late". I left work early to ensure that i could participate... Imagine our "surprise" (i.e. frustration) when we get there and they've "just closed"... But that "normally they're open until 10pm"...
So we ask to speak to the manager... We can see that there are other people on the course still, so we believe that when she sees that we're a large group ($52 large), and she hears that we've been told by two of her employees that they should still be open, that she'll let us play... No dice. This absolutely vile woman, when she heard that the other employee had said that they were open until 10pm, gave the other girl such a glare... Oh, but then my brother mentioned that she'd said "normally open", and this troll manager latched onto that like it was a lifeline... "we're normally open until 10pm" she kept repeating over and over as if that was justification or excuse for closing at 7:30, in perfectly clear weather with moderate temperatures...
Despite pleading and attempting to reason with this unreasonable woman, we all parted ways, thoroughly disgusted and, for the kids part, deflated. This was the one thing my niece wanted to do for her birthday. The one thing the manager did do was tell us that if we needed to play tonight we could go to Golf Quest, "just down the road", in Southington. Thanks, vile woman, we'll definitely be going there next time. You won't ever see us or our money again. And you can be sure that I'll tell EVERYONE I know about this. Horrible horrible horrible.
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