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Businiess name:
Dixon Tire Service
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Review by:
Logan C.
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Review content:
I came in today requesting a simple Oil change and Tire rotation, a service i deem to be quite simple. Expecting to be there no less than 45 minutes at the most and knowing i had another car to have the same thing done on i brought it to the Griffin Bros location, where I've had great experiences in the past with Oil changes to Tire Rotations, to New Tires for other cars. I began to get a little frustrated when i looked at my watch and had been sitting for an hour and fifteen minutes with no idea of what could possibly be taking so long. At an hour thirty i was informed that when the mechanic had been putting the Front Left tire back on he had apparently stripped one Bolt and the Nut to it, and was searching for a replacement one and that they "wanted to be sure i was safe, so they would go ahead and take care of it." In my business if we break something, we fix it, as it was in fact our fault, and the employee made it out as though they didn't really have to fix something they broke, but were doing so because they were nice. I assumed that being at an hour forty-five minutes now that we should be getting close to completed but boy was i wrong. It was another hour before my car was ready for me and i was still charged $45 for services rendered, no discount even though a 35 minute procedure had taken 2 hours and 45 minutes to complete, 2 hours more than i had planned on committing to the task at hand and 2 hours more than it would have taken me to just do it myself. I have heard nothing but terrible things about the Shelby Location from family and friends over the last year, but felt that as i had never had an issue that it could be trusted. I can say that i will never use Griffin Brothers again for any car services and will post this same review on any site that offers reviews for local businesses as well as let friends and family know what a terrible job was performed for me today taking valuable time away from me and my job.
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