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Businiess name:
Highlander Pub And Restaurant
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Review by:
citysearch c.
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Review content:
Went for first time after reading good reviews. Food was good but service was slow. A wedding reception seemed to absorb the wait staff. Charlie's Exceptional Steak entree and chili were excellent. Salads were tasty also. However, entrees arrived 3 minutes after salads / soups; hadn't finished the salads yet. Tap beers were not available due to broken CO2 system. Ran out of Newcastle bottled beer. Second brandy and soda took 25 minutes. Took a long time to get the check. Server apologized frequently for poor service. Poor lighting on patio after sunset. We were told light bulbs were burnt out; had to request candles. Our impression was that, with the exception of the kitchen, the restaurant was poorly managed. It is a great setting but improvements are badly needed in the area of service if they expect to gain and retain customers.
Pros: Food
Cons: Service
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