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Businiess name:
Aspen Dental
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Review by:
citysearch c.
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Review content:
Awesome team! Had to cut my story short on here, but here’s part of it:
I had to have 8 extractions done for my partials. This was the one appointment I was really dreading! I actually didn t sleep well at all the night before. When I arrived, again Jania welcomed me with her big warm smile! I was brought back by Destiny, who was also extremely nice and reassured me that I was going to be fine. Dr. Cartagena came in and began giving me the local anesthesia. She told me she d be back in a bit. Here s where this team hit it out of the ball park for me. While I was waiting, in comes Danielle! She came in just to see how I was doing and again to reassure me I was going to be fine. She came around the back of the chair and patted my shoulders reassuringly! Then Dr. Cartagena came in to begin the procedure. I actually started having what felt like a panic attack. I know she sensed it and again in her gentle way, she reassured me I would fine. Then, to my surprise, just as the Dr. began, in comes Sherea and asked if she could assist! She sat next to me and began talking and making me laugh! Within a minute after that I was totally at ease. They were so focused on helping me, that I don t think they noticed the tear that went down the side of my face. It was a tear of RELIEF! I felt at that moment that I was with family and they would NOT allow anything to go wrong! You have to understand how very difficult this fear has been for me to overcome. And thanks to your team, I have!!! Its rare to find a group of people that work so well together and that show such genuine caring and compassion for their patients. They are truly and excellent example of your company. I hope you will share this email with your team at the south Lakeland office. They ve put the smile back on my face in more ways that one and I will be their patient as long as they are around! Thank you for your time! Enrique (Henry) Portell
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