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Businiess name:
New Roc City
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Review by:
citysearch c.
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Review content:
I am on my blackberry writing this review because of the level of unprofessionalism while go karting. The manager in charge of the go karts is very unprofessional. But that is not the overall reason for the 1 star rating. The place itself is unkept, minimal, and apparently unsafe. When asked y the inside track was closed we were told because there are too many accidents. I bought my three girls and asked questions since this was my first time visiting. I specifically asked the saleslady how their system worked. The ride itself is 5 minutes. I knew the girls would want to ride for longer than 5 minutes so I purchased each of them. "Three pack". I asked the saleslady if the girls had to exit the ride and she said no. After waiting 40 minutes on a line the girls entered the ride and drove for 5 minutes. The girls were instructed to leave and when they tried to explain they had a three pack they were told they had to wait online again. At this point the line was twice as long and to wait an hour or more to drive for 5 minutes is absurd.
I sought out the manager(Dennis) and here's where a great day went sour. I explained the situation to the manager and he informed me there was nothing he could do but he would speak to the sales lady. I asked him if I could use the points purchased in another part of the "funfuzion" location and he said no. Extremely unhelpful and short. In speaking 2 one of the other workers I was informed that I should go to customer service.
Customer service was very helpful(Robert Neville).
The girls were able to continue their fun upstairs @ the arcade but no laser tag for them. The wait for that was more than an hour.
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