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Businiess name:
Superior Home Services, Inc.
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Review by:
citysearch c.
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Review content:
This company is crooked and does not practice sound business. I contracted with them to clean my air ducts and house. They came and did the air ducts without issue. The next day they were to clean my house. The deal was that I was supposed to be there at 1 to let them into the house and show them what to do. When I got there at noon, the door in the garage going into the house was left open, there was trash on the floor, and there were several other examples of a poor cleaning job. They were not at the house when I came, so in essence, they entered my house without permission (surely the air duct guys told them where to find the key), did a poor job cleaning, and disrespected my personal property. The major sign that my property was disrespected is that they went through my kitchen cabinets, found a single serving hot chocolate, found a mug in another location, used my Keurig single cup coffee maker to make their hot chocolate, and left the dirty mug in a casserole dish I was soaking in the sink to clean that evening. The assistant, Cat, had me email pictures of all of this for her to forward to the owner, David Hill. She called me a few days later to tell me that David Hill wanted to take the same cleaning lady back to my house to fix the problem. I declined this offer because I did not want to allow them back into my home after their obvious disregard for my property. I demanded my money back. In the meantime, I learned they overcharged my credit card by $89 dollars. The original bid was $149, but they charged me $238. So, after I demanded my money back, I was given the runaround for a couple weeks. I finally learned that since I declined their offer to come out and "fix" the problem, they were not going to refund my money. I am pursuing action and lodging several complaints about this company. If you are looking for a company for cleaning or any other related household services, stay far away from these crooks.
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