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Businiess name:
Leo Thomas Salon & Spa
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Review by:
citysearch c.
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Review content:
This place is a joke!!!! I would not recommend any one going there. As a surprise for my sister in laws 30th birthday I decided to schedule her a spa party at Leo Thomas. I should have known from the beginning that it was going to be a disaster. I called 3 weeks in advance to book our appointments for massage, facials and mani/pedi's. I spoke with Holly and told her that I was planning this surprise for my sister in laws birthday. Holly said her "girl" would call me back to schedule. 5 days went by and this girl never called me so I had to call back and tell them I was waiting for some one to schedule my appointments. Holly gave me a lame excuse that she was sorry they hadn't gotten back to me yet and that there were some other people who were trying to schedule that day to and that again her "girl" would call me back. She did finally call me back that afternoon and gave me the excuse that she couldn't get a hold of the massage therapist to see if she was available that day. I said that was fine and if they couldn't get a hold of her we would just all do facials instead. She put me in the schedule and that was the last I heard from them. The day of the appointments came and we drove all the way from an hour away to Rapid City to make our 9 am appointments. My friend got there before us and went in to check us in and the place was dark. There was Holly sitting in the front and one other lady doing some one's hair. Which seemed very odd seeing as Holly told me before that the reason they hadn’t called me back to make our appointments was because there were a bunch of people trying to get in that day. We were expecting the place to be packed. My friend told her we were there for our spa appointments and Holly so rudely tells us that they cancelled our appointments. Holly said that her "girl" (again with the girl thing) left me a message on my cell phone the previous week to call and confirm our spa appointments and I didn't return there call. That was a bold face LIE! They never called me and they never left a message. Holly even had the nerve to say, “I heard my girl leave her a message to call us back." If I had received this message I would have defiantly called them back! As I said before I planned this for weeks in advance and drove all the way to Rapid on the day of our appointments. Holly and her “girl” do not behave or conduct the business in a professional manner. She lied about calling us and left us scrambling to make plans for the day. She even rudely suggested some other places we could go for the day. No one could take us at other spas because it was a Saturday. Everyone we spoke to at other spas had nothing nice to say about Leo Thomas Salon and they were appalled at the way were treated there. Thank God for Paris Nails in the mall. They were very understanding and were able to get us all in at the same time. Save yourself time and energy and go else where for you Salon and spa needs. I wouldn't recommend this place to any one. And just so everyone knows the place looks nothing like it does on there website. You pull up and see a nasty parking lot with an old limo sitting in the front and a run down building. I told her I would tell everyone I know about how badly we were treated and I am following through on that! If you want your plans to be cancelled with out notification and to be treated badly then I would recommend this place.
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