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Businiess name:
Glow Salon & Med Spa
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Review by:
citysearch c.
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Review content:
I scheduled a day of relaxation and pampering to prepare for a busy weekend hosting a baby shower. I scheduled a 1:15 appt with Debbie, who is great, for a color. I scheduled a 3:00 appt with Irene, who is fantastic, for a lazer skin tightening. And I scheduled a 4:00 message with Tara for a massage, which is what I really needed. In the middle of the skin tightening I am informed that Tara says she doesn't have time to do my 4:00 message because someone asked for a service that would take longer so she would have to cancel my appt!! EXCUSE ME???? I HAD AN APPOINTMENT! Shouldn't the person who requested the longer service been told no they didn't have time and make her reschedule or pick another service that wouldn't take as long?? I went in for a day of pampering and relaxation and instead by the time I leave I was shaking because I was so livid. All I got was, "I'm sorry." SORRY DOESN'T CUT IT! I bought a pre-paid package for face treatments. I have spent over $2000 there. When my pre-paid services are finished I don't want to step foot in there again. And they don't keep very good records of what I've pre-paid and what has been used, so if you pre-pay any packages keep good records yourself. Plus, one time Tara the message therapist told me about how she was trying to open a spa in a new hotel going in around the corner and I felt as if she soliciting for investments. This is no way to run a business specializing in pampering and relaxation!
I met with the doctor two days later for a Botox appt. While he had no idea I was there for an appt. (another example of poor management--he thought I was just there to discuss my issues with him), he did compensate me with an extra treatment, however, I will not be going back because it is no longer a relaxing situation for me.
Pros: atmoshpere, Debbie and Irene
Cons: Rest of the staff is not very professional, no manager.
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