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Businiess name:
An Albert Luiz Salon
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Review by:
citysearch c.
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Review content:
Ok. So I got a gift card for my birthday and was so excited to get my hair done here. I HAD very pretty bleach blonde hair, but wanted something a little darker and less high maintainence. My stylist, Anthony, and I decided on a sandy blonde. I couldn't have stressed anymore to him that I naturally have red in my hair and do NOT put anything red in it because I despise red hair. He did explain that I would have to dye it twice because my hair was so light that the new color would fade significantly (which I was aware of, I often change my color from light to dark). OMG! As soon as he took the towel off, I immediately said that it was too red, but the lighting in the salon is so bad I didn't even see the green until I got home. I called them the next day and told them they have to fix it, but they said they would not get to me until Tuesday (this was Sunday). They wanted me to walk around with red and green hair! I told them that it cannot wait until Tuesday and I will go get it done somewhere else. The receptionist said "fine". I tried calling the manager and never got a response. Finally 3 days later the owner called. This is his response. Apparently, I should have walked around with my red and green hair until I could get in. He first said he wouldn't do anything b/c I went somewhere else, and despite the fact that the receptionist said I couldn't come in, I should have gone in anyway and someone would "probably" have taken me. Plus, their policy is you have to go back to the person who screwed up your hair to begin with. They will not let you go to another person and will NOT bend this rule. I'm sorry, but I would not let this person touch my hair again! I eventually could only get a credit to my gift card. Hopefully, they can't screw up a masage. This is the most poorly ran business/salon I have EVER been to. I spend over $100 a month getting my hair done and have never been treated like this. The owner does not care if you are happy or not just as long as he has your money. I will NEVER go back, and please, save yourself some heartache and NEVER go to Anthony. He should have NEVER let me walk out of there like that to begin with.
Pros: NONE
Cons: Crappy service
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