Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Magnolia Hotel Denver, a Tribute Portfolio Hotel
|
|
Review by:
citysearch c.
|
|
Review content:
My husband and I stayed here twice this year, and each visit was extremely disappointing. First, I'm not one to nit pick, but I do expect quality customer service. Each time this establishment was under par. The General Manager is clueless. On our first visit, I filled out the guest survey, and she sent us a letter for an upgrade to a suite if we gave them another chance.
You would have thought they would have made some kind of note on our account to make sure that our every need was taken care of for our visit. Not the case. Called room service and asked for a bottle of champagne. The rep said that she didn't have the liquor cabinet key, and she wasn't going to be able to do that for us. Not one attempt to resolve the situation, or just say of course, and figure it out on her own.
Our room was not properly cleaned. Empty Champagne bottle left in room, chairs askew from the table. Countless of things. But what made me more upset than anything was how the General Manager handled the complaint. Not only that but the President of the company wasn't much better, and gave her employee the way out, instead of apologizing for her General Manager behavior.
If you want decent hotel service, I would not recommend this hotel to anyone!
Pros: Rooms
Cons: Customer Service, and Management
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|