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Businiess name:
Pat's Plumbing Inc
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Review by:
citysearch c.
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Review content:
I had a leaky bathroom faucet. Pat's Plumbing missed the first appointment when I had taken 4-hours off work to be available to monitor the estimate and resulting work.
When they did come the next day, I was unable to be there and accepted their "professional judgment" that they needed to "rebuild the faucet" for $370... against their "professional alernative" $700+ quote to install a new faucet. This is a simple two-faucet pedestal sink with easy access and simple design.
The "rebuilding" amounted to less than an hour's work and I believe they should have reduced the estimate accordingly. I don't mind a premium for quick service but even if you factor in admin overhead, travel, parts, labor and a fair profit there is no way this was a $370 effort on their part.
WHAT I UNDERESTIMATED WAS THEIR SHAMELESS OVERBILLING. When I took the time to speak to them personally I was stone-walled with their theme: you agreed to it. I told them that after the fact it proved to be a ridiculously high price for the actual work performed and they said, again, "well, you agreed to the price."
I told them I was unhappy with the situation given the relatively short time/talent invested by them and asked if they could re-assess but their only defense was "you agreed to the price". At no time did they explain WHAT was done to EARN that kind of money.
I paid it because, indeed, I said I would even though I could easily stop payment on my check and duke it out in small claims court.
The fact is they are WRONG to overcharge like this. I'm sorry I ever fell for their advertising. I would never do business with them again and will actively advise others to avoid them too starting with this review.
SAD example of a "professional" business that profiteers on the first job because at that kind of mark-up they evidently don't need to create an on-going relationship.
Pros: Advertise as woman-owned business offering perfection
Cons: RIDICULOUS prices, shameless reliance on "but you said OK"
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