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Businiess name:
Baglier Buick GMC
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Review by:
citysearch c.
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Review content:
We recently bought a used 2004 Ford Truck with only 40k miles on it. They told us the previous owner was a friend of the dealership employees and they knew that it had been well taken care of. 2 months later the engine had to be replaced. My son used this truck for his job so if he didn't have the truck he couldn't work. We took it to Baglier and the service department told us they couldn't help us that he needed to take it to Ford. We went to the Ford in Butler and they said they couldn't get it in for several days so we found another Ford dealer that would look at it that day. The other Ford dealer ordered the engine and when putting it in said it took twice as long because someone had had the engine out before and half of the bolts were missing and alot of them were cross threaded. This obviously was very upsetting! I emailed Chris Quintet the Used Car Manager at Baglier to see if they were willing to help out with any of the cost of it. After repeated emails and following up to attempt to get an answer, he informed me finally over 2 weeks later that they would not do anything about it. I was just as frustrated at the way he handled it as I was about the situation itself. I would have been happy with a few free oil changes. I haven't ever had any dealings with the New car side but I would not recommend buying anything from Baglier Used Cars - they have proven themselves to be untrustworthy and without integrity!
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