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Businiess name:
Capello Salon & Day Spa
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Review by:
citysearch c.
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Review content:
I had been going to Capello for several years. I loved my stylist, and I even visited and continued to have my hair done at Capello after I moved away! However, when my sister and her wedding party chose to have their hair done at Capello, the treatment was terrible. My stylist switched me to someone else without even a phone call to tell me. Thankfully, the woman who did my hair was fantastic, and I did feel beautiful afterward. Apparently, my usual stylist was angry that my sister had not chosen her as her bridal stylist, and she decided to use this unprofessional manner to teach us a lesson. Moreover, another stylist actually told my sister she was "weird" because she did not choose my stylist to do her updo. Can you say petty and immature? The truth was, my sister did not care for my stylist's work. Everyone has their own taste. Finally, when we explained to the owner how badly we had been treated, on what should have been the happiest day of my sister's life, he dismissed us and our concerns, immediately. We had to chase him all over the salon for a good 20 minutes before he would even speak to us to begin with. I understand he runs a hectic business, but rudely ignoring (or fearfully avoiding...) your customers after your employees have treated them like second-class citizens is not wise. I guess the moral of the story is, you may leave Capello with a nice cut (for a heafty price), but you better be sure to stroke their sensitive ego.
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