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Businiess name:
Roy's Plumbing Inc
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Review by:
citysearch c.
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Review content:
Buffalo 1,
My name is Mike Dollendorf, I am one of the owners at Roy's. Please contact me on my direct dial, 362-0111.
I would love the opportunity to come out to your grandmothers home and personnaly inspect the Furnace in question. We stand behind our techs 100% with a garantee that no one in Western New York has - If we documnet and tell you that your heat exchanger has failed, and it has not, we will replace your furnace for FREE.
Either way you win, you either get a new furnace on me, or get the facts about your existing unit, allowing you to make the choice what to do with it. It is more important to our company that you get it fixed - we do not care if we do it or not. Ask the people that provided you a second opinion if they will garantee thier word by replacing your furnace for free if they are wrong.
About two months ago, a similar sitution happened, a customer stated another company said the same thing about her heat exchanger after we inspected it. After meeting with her, she could not believe that another company told her it was "in great shape". She saw the failure with her own eyes. We still have the furnace at our shop for anyone to view.
We have replaced one furnace for free before, a few years ago. As the owner of this business, if we are going to be talking about peoples safety, we better be able to stand behind our word.
We welcome the opportunity to inspect your furnace.
Again - my direct dail is 362-0111.
Thank You,
Mike Dollendorf
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