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Businiess name:
ABC Cake Shop & Bakery
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Review by:
citysearch c.
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Review content:
ABC's cakes are great. They did my wedding cake last year and I was a little disappointed. They lost the pearls I gave them to use around the edges, so they improvised with frosting (without letting me know. My cake just showed up that way...they never even tried to contact me), and, when the cake was set up, they left it tipping to one side. Not a little, but very noticably. I was happy that my cake did not tip over, but it was tipping so much that it easily could have. The decoration on the cake was simple and elegant as I requested, I was just sad about the pearls. The cake did taste great and there was none left over. Afterward, it took a great deal of effort and quite a few pictures for proof, but they finally agreed to refund 10% of the cost.
My husband went back to ABC this week to order a 7 inch round white cake to be decorated like our wedding cake for our anniversary (we didn't save the original top piece). Our wedding cake was decorated simply with smooth, white buttercream frosting and a few s-shaped swirls on the sides, also done with white buttercream. Nothing fancy. Simple and understated. ABC was happy to make the 7 inch round cake for us, but they charged us an additional $10 because it was decorated "like a wedding cake". I'm thoroughly disgusted by this. We paid the $10 because we want to celebrate our first anniversary with a cake decorated like our wedding cake, but how we asked them to decorate it has far less embellishment than all of the cakes in their display case. There are no flowers, nothing extra, just smooth, white frosting with a couple of swirls on the side, but because we mentioned the word "wedding", they threw in the extra charge.
ABC makes great cakes, and they know it. They will nickel and dime you with whatever you let them get away with. I still gave them a recommendation because their cakes taste great, but be aware that you'll pay for greatness, and customer service leaves much to be desired.
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