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Review content:
I went to this salon for about a year, and I still like a lot of things about it, but in the end I have decided to part ways.
The environment is great- the salon is decorated beautifully, and the staff is young & energetic, and they wear "party clothes" to add to the fun, they stay open late and you can get drunk while waiting on your color to set,
However,
I've had really mixed results with customer service, and feel that for the most part, their efforts to make a sale are too aggressive as well as transparent (please, lets not show our desire for money THAT much!)
The only real issues I have with the salon are:
* can be difficult to make an appointment
* it's even more difficult to make an appointment in which you get color AND cut on the same night (story to be included below)
* color selection is small and does not offer enough variety of tones/shades, needs greater spectrum of subtle tones for professionals.
* employees are too pushy to make a sale on products, which are all very expensive
* inconsistent customer service
All of the employees are trained to do both cut and color, but on three occasions at the salon, and two over the phone while trying to schedule, I have been told by the receiptionist and the person cutting my hair that night, that "although [so-and-so] is trained to do color, they just don't like to, and therefore I won't be able to have it done." I feel that this is a very tacky thing to tell customers to their face, and left me to wonder, Is this place run by professionals or prima donnas?? In any case, this is not an obstacle I will have to have anymore, because I've switched salons.
Pros: Environment, Haircuts usually good, Wine/Beer available for purchase
Cons: Pushy sales tactics, Difficult to make an appointment for cut/color same night
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