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Businiess name:
Furniture Connexion
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Review by:
citysearch c.
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Review content:
Several weeks ago I stopped by the furniture connexion showcase in gresham on a whim. I had been looking for furniture to replace my IKEA products and had heard about FC, so I figured why not? having a warehousing background I was immediatly very comfortable with the surroundings. I had been given the name Tom to look for and he was there with a great personality and a wide smile. We gave him the particulars of what it was we were looking for and explained that we were much more at ease if allowed to brouse and take our time. He agreed, letting us know to give him a holler if we found anything.
After searching the entire floor I found what I was looking for and shouted for Tom, the smile soon came jogging down the aisle. I had picked out a couch & loveseat but did not need the chair, so Tom ran off to see what he could do, soon returning with the news that he could sell the 2 pieces without the chair and that he could do them both at the price of the couch alone. I was flabergasted and felt like I had slipped down the rabbit hole. We paid and made arrangements for delivery. Tom was a wonderful suprise and was nothing less than a very helpful, confident, and knowledgeable salesman.
On the day of delivery the snows came heavily to my little town and the delivery truck simply couldn't make it up the hill I live on. They stayed in contact however and really made a gallant effort. We ended up setting another day when the snows left. Not only did they show up much earlier than expected, but they had the change over done in mere minutes. It may have taken a few days longer to get here but it was just what we wanted when it got there. Then I realized I needed a coffee table. I had seen one at the showroom that I liked so off we went a week later to see what we could find. We arrived on a monday and the coffee table was still there. Again we were able to deal with Tom who was wearing the same smile we had seen before (and the same positive energy!). We asked if we could purchase it and take it with us. He said that because it was a showroom that we couldn't take it with us. He could tell i'm not the most patient person so he said he would look around to see if he had one laying around that we could take. Again, the answer was no. Then we asked if we could buy it and go down to the warehouse to pick it up. No again, the warehouse being closed on monday. I began to look around for another coffee table that was plentiful enough for me to take one. Tom refused to let me settle and, unknown to me, he called the warehouse and arranged to have someone named Ryan waiting for me. Wow! talk about going above & beyond to assist a customer! Needless to say we purchased the coffee table and went directly to the warehouse and lo and behold, Ryan was waiting outside. He checked our paperwork and placed our coffee table in the truck. I now sit in my Mancave surrounded by very cool cherry colored furniture and one kick-butt coffee table all because of the refusal of a few good people who wouldn't let me settle for less. Go to the big name places if you want to pay more and be treated less properly. The folks at Furniture Connexion (Tom,Ryan & the rest) are down-to-earth folks who are here for the blue-collared rest of us and refuse to let a buyer settle.
I thank-them all very much!
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