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Businiess name:
Otten's Custom Roofing Inc
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Review by:
Guest
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Review content:
I will NEVER recommend this business to anyone I know.
He came out on a Sat after I called for an emergency leak. He showed up as promised. From what I got from the conversation, he was to reseal TWO skylights and the vents nearby (I have a witness who heard TWO skylights). He does not give an exact time when he'll do it, just that he'll get us in this week.
Wednesday comes and I heard nothing, so I emailed. I get a short response that is vague and is still 'some time this week'.
Friday is still a no-show. It's been raining on and off all week and weekend with no repair. The inside ceiling is literally falling down at this point. I email him on Sat or Sun and this is the response I got:
"I'm so sorry, I planned on doing it Friday and forgot all about it, we will stop out Monday." You have GOT to be kidding me! You forgot?
Monday comes (I'm at work) and we get one skylight done, not two. Looking back at the proposal, I saw it only said one skylight. Can't really fight that, but still frustrating.
He didn't leave an invoice...he mailed it ($225) which arrives at the tail end of March, maybe April. He didn't even have the decency to make an adjustment on the quote price because he FORGOT about us. ANY good business owner would have realized they made a mistake and compensated for it, but no. It says 'payable upon presentation'. There's absolutely no due date other than that. I have never gotten an invoice that said that, so I assumed as long as it was paid within a month or so it was fine. I've never had that be a problem.
I get a voicemail last week with him saying he's going to have to file a claim or whatnot on the unpaid bill. Had he ASKED about it, I would have more than happily paid faster (we had a money crisis at the time). I call to explain why I hadn't paid and that I would that day and he said 'I have to go, I have another call' extremely rude-like. At that point I was so upset I told him I wouldn't use his business again and he said 'That's fine' and hung up on me. RUDE.
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