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Businiess name:
Firestone Tire & Svc Ctr
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Review by:
K B.
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Review content:
Honest review-- I took my car here because it was shaking when I appiled the brakes at high speeds. Okay I kinda figured that I would need new rotors or have them turned and new brakes. Okay They did their inspection and told me that I need brakes and rotors. Like I figured I did. Well anyways, they put new rotors on the front along with creamic brakes (more expensive and no noise, is what they said.)
Okay the problem starts. Payed the price and drive off. Well I get on the highway to test my new bad boys out. And guess what, There is still a little shaking and now I have a loud squeal coming from my new "CREAMIC" brakes. Well I called and spoke with the manager (whom is still working there) He stated that sometimes brakes need a little adjusting period. Okay he's the mechanic, I'm not.
So after driving around for 2 months with my shaking and loud squealing when I do any stopping. I finally had enough and took my car back in. Well they never said anything about what was wrong. I watched them from the waiting area, turn my brand new rotors and wipe off my new brakes, and put them back on. After 2 hours the manager told me my car was ready and never gave me a explaination.
So As I'm walking out side I look at the invoice they gave me. It said on there that they put new brakes on my car--THAT'S A BOLD LIE. I watched the tech do the whole process and they wiped and sprayed cleaner on my old brakes and put them back on. Okay On with the story.
LMAO My car now squeals ever louder did it did before they turned and cleaned my rotors and brakes. But hey, my car doesn't shake anymore. I mean the squealing is very loud when I apply any pressure to the brakes. I called firestone back and talked with the manager (whom is still there) and I wasn't rude, I just told him that his techs are horrible and that I would never take my car there again. He remembered me and just sat quietly on the phone and didn't say anything until the very end. Which he said I probably have bad brakes.
WOW
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