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Businiess name:
Peninsula Feed & Power Equipment
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Review by:
Anthony F.
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Review content:
I dropped off my mother's John Deere Riding lawn Mower Tractor for service. I asked the gentlemen behind the counter to come outside and take a look at the lower damage to the unit. As he inspected the damage I explained to him that we would need an estimate so we could decide whether or not to have work performed on the tractor. He replied that was not a problem. 2 weeks went by and finally I recieved a call from the mechanic. He said that the parts would need to be ordered and I asked him what the estimate of repairs would be and he said just under $200.00 for all the parts & labor. At that time I asked him to have the blades sharpened as well and he said no problem. When I went to pickup the unit the bill was $341.90. I explained that the cost was much higher than what I was quoted over the phone and he said that I was never told "under $200.00" in fact the gentelmen behind the counter told me I never asked for an estimate before work was to be performed. This is simply untrue and he said that it is their word against mine. I paid the bill because I could see that they were dishonest, The mechanic that called me was at the counter as well and he said- "I never told you under $200.00" The gentelemen behind the counter also said that the work order did not reflect that I asked for an estimate. They would NOT provide me a copy of the work order and said that the work orders are only for them and not the customer. I even offered to split the difference with them even thought both gentelemen were clearly being dishonest.
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