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Businiess name:
Cunning Dental Group
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Review by:
Guest
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Review content:
I made an appointment for my husband (who is my third child and VERY difficult to drag to annual check-ups) and of course he was a no-show to his first appointment. Managing a healthcare office myself, I know how frustrating it can be when you schedule an appointment for someone and they don't show-especially without 24 hour notice. They confirmed two days before, the day before,and reminded me about his appointment (as I had specified) on the day of the appointment. I work 6 days a week and do not want to have to drive him to his appointments after scheduling them (I think a lot of wives know where I'm coming from).
After letting him know how he disappointed me with being a no-show (I always complain to him about the no-shows in my office), he assured me he would make it to his next appointment. I rescheduled his appointment, and the staff was very understanding and professional.
He called me after his appointment today and told me he enjoyed his exam. He said the staff was very personable and knowledgeable. He was pleased with their presentation.
I am writing this review because I think that an office should be informed when they are doing a good job as much as a bad job, and this office has done a GREAT job.
My husband is a very blunt and sometimes critical person, and I was expecting to hear negative remarks when he called (come on-not many people enjoy the dentist), but was shocked and relieved to hear his praise for all of the staff. Thanks to Cunning Dental, I hope he will have a more positive outlook on going to the ophthalmologist appointment I scheduled for him next week. ;)
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