Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Overhead Door
|
|
Review by:
Guest
|
|
Review content:
In August 2010, a $1,000+ garage door was installed by Overhead Door Company of Winchester, VA. By November it had sagged in the middle to the point that the metal brace and actual metal of the door is bent.
In December 2010 we addressed the problem with Jessica Webber (the "General Manager" of
Overhead Door Company of Winchester). When I initially contacted her by phone to
explain we had a problem, it was clear that she had no intention of assessing the complaint with an open mind. For example, she immediately asked if the door had hit anything and I replied “no”
(believing that to be the case.) She responded “M-huh” in a sarcastic, knowing tone. When I hung up, I knew not to expect that customer service was a component of the company.
"Tim" that came out was very courteous. At that point, I had learned from my husband
that the door had at one time closed on the bumper of his stationary pickup and we shared this information with Tim. We also pointed out that the brace supporting the door was flimsy. Tim merely said perhaps the door needed more reinforcement and that he would talk with the General Manager who would likely work with us. I told him that it was not my impression that she would, based on her earlier attitude.
Many days later, Jessica called and said they would replace the top section of the door for a bargain $350. I was not interested in paying more for a $1,000 door that we had for 4-5 months. Mr. Sendar of ODC's corporate office encouraged the local company to work with us, but we heard nothing further. We had another company repair the door; that company agreed that a properly installed door would have hit the truck bumper and gone back up.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|