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Businiess name:
Suburban Subaru
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Review by:
Guest
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Review content:
I have been remiss in not writing sooner to tell you how much your dealership and your employees have made a difference in my grandmother?s life. My grandmother,... is an 88 year old widow. She is still driving her 1987 Subaru, thanks to you. This car is the life line that allows her to get out and go to the grocery store, or to the cemetery, or visit her children. At her age, she could not drive any other car and you and your employees are responsible for keeping that car running. But my thanks run so much deeper than that. She considers your and your employees to be friends that she visits and likes to bake treats for. She enjoys their company and knows that you all have her best interests in mind. When her car needs service, your employees for the extra mile to clean and vacuum the car. She tells us for a week about the wonderful service she receives. When she stops in to the shop, your people greet her like an old friend and spend time with her, which is what she wants most of all. A few years back, her car needed a new engine. As I said before, replacing the car was not an option. So Rick Manas, your service manager was able to locate an old engine and make it work in her car. This was kind enough, but then, while her car was unavailable, your employees picked up my grandmother at her home and brought her to the store and the bank to run her errands. They understood that what keeps my grandmother going is keeping busy and active. Our whole family is lucky to be within a short drive of one another, but still it gives us all comfort to know that she is being cared for when we?re not around. It gives her a level of independence that is vital to her well being. In this day and age and especially in this economy, when the almighty dollar is the only thing that seems to matter and everyone is looking at the bottom line, it is refreshing to see real people connecting at a personal level and helping their customers in a way that everyone would like to say they do. You should be commended for having such a talented
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