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Businiess name:
Hannas' Auto Works & Recycling
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Review by:
Tony H.
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Review content:
If I could give negative stars I would. This so called "business" is the WORST company I have dealt with in my 33 years in the used auto parts business. I needed a transmission, and regretfully got one from here. They told me it was low mileage and was tested. After 2 days of labor, new bushings and fluid, the transmission was slipping then finally gave up altogether. Car was taken to the dealer on Monday, and they confirmed the trans was bad. Hannas was EXTREMELY difficult over the phone, and would not work with me on replacing the trans. They finally relented and said they would deliver a replacement to the dealer on Wednesday afternoon. The dealer called me on Thursday afternoon and said they had not received the replacement trans. After more rudeness on the phone with no explanation why the trans was not delivered when promised (much less an apology), a trans was delivered at closing time Thursday. Another call came from the dealer Friday morn, Hannas delivered ANOTHER bad trans that could not be installed bc the tube that the mounting bolt runs through was cracked. This was something external that was easily noticeable, yet Hannas delivered it anyway. Another call to Hannas, more rudeness to both my wife and I (not to mention being put on hold for a half hour at a time bc Hannas did not want to answer our questions-so we had to hang up and call back and deal with the rudeness again). I was finally told they had to take a 3rd trans out of a car to replace the cracked one. Saturday morn my wife called to check on the status of the 3rd trans, and was told they had not started it and because of a short staff on the weekend it would be done first thing Monday morn. Monday morn we call and were told that the guys were taking the trans out of the car and it would be taken to the dealer after lunch. It is now Tuesday morn, and another call comes from the dealer that they still have not received the 3rd trans. Obviously, our frustration level is very high, and if not for fear of being shafted out of our money, we wou
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