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Businiess name:
Staples
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Review by:
steve f.
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Review content:
I wish I had never decided to do business with this place. There were a myriad of poor customer service problems when I bought my HP Desktop there. I should have gone to Best Buy, but the model and the price were what I wanted. Huge mistake! Since the unit I bought had problems with the CD ROM drive, I called and asked if I could bring it back in to have them take a look. "AJ" the tech person asked me if I bought the "extended warranty". I said "no". He said that he couldn't even look at it since I didn't. I didn't want him to fix it, just look at it. It has been less than 30 days. He handed the phone to the manager who said that they won't even look at it. I asked him if I cold NOW purchase the extended warranty. He said "yes". Then they could look at it. I would have handed out the $99 on the spot to get it just to end the time and aggravation. But they will never see a dime of my company's money ever again.
Their service is deplorable. They could have easily up sold me items on the spot if they just seemed to give a damn about giving good customer service. Pitiful! Flee this location like the plague.
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