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Businiess name:
Minneapolis St. Paul Plumbing Heating Air
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Review by:
Guest
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Review content:
I was so incredibly dissappointed and actually hurt by the service that was provided to me from this company.
Our furnace in our house went out and we called SPPHA becasue it was local. They gave us a quote of $98.00 to come look at the furnace and $70.00 for every 15 minutes there. Seems ridiculous amount to come LOOK at our furnace. The guy came and looked at it and quoted us almost $1,000 to fix it. It was simply dirty and had a fuse shorted. Probably $10.00 for the supplies and the rest was labor costs. We declined the service.
Only to find out a few days later that they charged our credit card $386 for simply coming to LOOK at our furnace and tell us it was dirty and needed to be cleaned out and fuse switched out. I called to find out why it was so much when it should have only been around $160. I talked to the man in charge, Dave or David, and told him my situation. He said it was charged so much because it was overtime and would cost $280 AN HOUR. And that the technician wrote down that he was there for an hour and 11 minutes.
I told him that it takes 5-10 minutes to look at the furnace and I don't know what he was doing the other 50 minutes he said he was there but I wanted the charges taken away. He said the best he could do was take $50.00 off the bill. I said that wasn't good enough because I don't know what the technician was doing there for over an hour when he only had 5 minutes of work. David told me he could have been filling out paperwork or other things. I said that if I would have known that, I would have had him step off my property and do the paperwork so that I wouldn't be charged $280.00 an hour.
Basically David said I could take the $50.00 off or not and that was the best he could do for me. As I cried as I hungup the phone, I feel so scammed. How can a business treat people like this. Reading other peoples reviews on this company, I see I am not the first one that has been treated so poorly. PLEASE PLEASE PLEASE do not give these scammers business. I don't want you to have to go
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