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Businiess name:
Michaels Bellevue Subaru
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Review by:
JS H.
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Review content:
This is based solely on my experience, but it ensures I'll never buy a car from Chaplin's. We had decided to buy a Subaru Outback, no doubt to stand out from all the other 30 somethings in our neighborhood. We knew what a fair price was and didn't need a million bells and whistles to add accessories costs, just a basic Outback. I emailed several dealers in the area. Chaplin's salesman sent me a very unusual email in reply. He told me that he didn't need customers like me who wanted to go on the cheap (!). He added that this was a fine product, and he wasn't willing to "whore out a car" with no package involved. I couldn't believe it, but it sure made the dealership stand out. Needless to say, we bought our car at another dealer instead (Carter Subaru). We have also steered several friends to Carter since then. I find the incident particularly amusing when Chaplin's runs ads touting their customer service.
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