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Businiess name:
Phonex Communication
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Review by:
Christine Y.
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Review content:
Phonex is a small cell phone store that sells Verizon and T-mobile. Their phones were really cheap, so I bought four phones from this store - two of them were LGs. I dropped about 90% of my calls on the LGs and took them to an actual Verizon shop. They updated the software on the phones, but I was still dropping about 30% of my calls. After contacting Verizon so many times and performing a whole bunch of tests, they told me that the phones were probably from a defective batch and I had to exchange them at the store I bought them from. Phonex wanted me to pay a 10% restocking fee. I also realized that I had a contract with them that said that I can’t cancel my service or else they’ll charge me a huge fee. They kept saying it wasn’t the phones; however, I used to have an LG with Verizon and never had a problem with dropped calls. The lady at Phonex who sold me the phones complained to another customer about me (in front of me!). She finally allowed me to exchange the phones without the restocking fee, but she called me “stupid” for haggling her. She also repackaged the phones that I returned. When I asked her what she was doing, she said that customers like it when the phones are packaged. I told her that she should send the phones back to LG, because Verizon said they were defective. She said that the phones still work, so she can still sell them. So, beware. . .the phones you buy from here may not be new.
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