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Businiess name:
Jimbo's South
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Review by:
citysearch c.
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Review content:
I was part of a large group that dined at Jimbo's on August 23, 2008. We had contacted the owner Chris as far back as May so that the restaurant could be well prepared for a crowd of over 100 on a Saturday night. Our group coordinator was assured by both the owner and the managers that there would be no problems with our group dining there even going so far as to contact him weekly and showing him around on a tour of the restaurant. We were specific in what we asked for: separate checks, the ability to order individually , being seated in small groups of 4-6.
When we arrived, the first 40 people in our group received satisfactory service. They were seated promptly, they were served a bread basket after their order was taken, their drinks were refilled. Getting the check was another matter however. Not only did we have to ask for it multiple times, the waitress made many excuses as to why the check could not be split up as we had asked.
The next 60 members of our group had one of the worst experiences in dining any of us could recall. While their orders were taken promptly, and they received their drinks, they were never served bread. The waitress did not come back for nearly an hour at one point. After waiting for over two hours, having to hunt down the waitress, and threatening to just walk out, the rest of the group finally received their food. But things did not get better. Several of the kids orders of fish and chips were clearly cold and had apparently been fried well over an hour before being served. Those of us who had ordered scallops had all noticed that they had an off taste, not something you want to encounter when eating seafood. One of our party was even violently ill that night. It was another hour long battle just to get the checks.
Our coordinator talked to the owner that evening and was told that there would be some compensation for this. The only compensation that came was the owner and manager locking themselves in the office.
Pros: Casual Atmosphere
Cons: horrible service, spoiled seafood, better food for the same price elsewhere
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