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Businiess name:
Jimbo's South
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Review by:
citysearch c.
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Review content:
I was the coordinator for the large group in the previous post. I did in fact have multiple conversations with Chris the owner and Jonathan the manager prior to our arrival. I was in contact with them for weeks before our arrival and I had a tour of the establishment on the Thursday prior to this Saturday night event. I was assured everything was in order and that it was no problem to have separate checks and to order from the menu and that we could come and be seated in groups of 4-6. The owner Chris called this "shotgun seating" whereby you take the large group and scatter them around the restaurant in said small groups or tables. Chris assured me that this was both efficient and convenient for both the group and his restaurant and that he had vast experience in doing this.
The events unfolded exactly as described in the previous post with 40+ of our group having to wait 2-2 1/2 hours to be served, not to mention waiting literally 45 minutes to an hour just to have a drink refilled. On top of all of this the food was mediocre at best and downright horrible in some cases. Plus the wait staff in some cases was absolutely rude and indignant in doing business with us.
I did indeed meet with Chris and told him of the total dissatisfaction of those who experienced this. I told him that I would really appreciate him taking care of this situation with some form of compensation. He assured me he would look at the checks and "make them happy". Unfortunately this was the last time Chris would be seen by anyone from our group that night as he went to his office and would not come back out.
As a result of this debacle I have filed a complaint with the Beter Business Bureau of Braintree and asked for a full refund on behalf of those 40+ people since Chris did not own up to the mistakes of his establishment that night. We will see where that leads.
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