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Businiess name:
BEST WESTERN PREMIER COLLECTION Resort At The Mountain
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Review by:
citysearch c.
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Review content:
My family made reservations for a Villa at The Resort for a family reunion with our new baby. We booked a larger combined room for the occasion over a week in advance, paid in full. We confirmed the reservation 2 hours before arriving but when we did arrived, we learned that our room had been sold to someone else. The management gave several inconsistent stories about why they gave the room away, none of which was convincing. We did stay in separate rooms, but the all the food we bought for use in the kitchen went to waste. What a disappointment!
I will never book accomodations at The Resort again. I choose not to do business with unethical management that at will double book rooms and take pre-payment only to swap accomodations at the last second.
Bait and switch scam at its best!
Pros: Renovated rooms getting better
Cons: Pre-paid rooms made a week in advance given away
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