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Businiess name:
Doubletree Carson Civic Plaza
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Review by:
citysearch c.
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Review content:
My husband and I stayed here while visiting Catalina Island for the weekend. We have stayed at several Hilton's before and I have never experienced such poor quality before.
On our first night we arrived late and were given a room with a broken bed, and a plogged shower. The next morning I informed the staff of the issues with the room and was given a new room right away. However, I was offered no apology or any compensation for the horrible room. The new room was good, no broken bed or plogged shower.
Upon check out I spoke to a supervisor who promised to comp the movie and breakfast we had. To date there have not been any credits to our account. I am dealing with however a $50.00 mysterious charge from them that neither my husband or I know anything about!
Plus, the jacuzzi was cold!
Pros: Starbucks Coffee, Good food in diner
Cons: , Not "Hilton Quality"
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