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Businiess name:
Darvin Furniture
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Review by:
Christine S.
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Review content:
Darvin has a great selection, however their furniture is expensive and the quality is terrible. They will do everything they can to avoid making any repairs that are supposed to be covered on their warranty. Two years ago I purchased a sectional that cost me $3000 and I also purchased a 7 year warranty with it. About 8 months after I purchased it, the springs that held up the bottom part of the chair broke off from the wood. I tried for months to get them to come repair it but they would not return my calls. The store gives you the run around, telling you to call the warranty company, who then tells you to call the manufacturer, who will direct you back to the store... it's an absolute nightmare. I also called again to get a small hole in the cushion fixed. They asked how it happened and when I told them I didn't know, they said they would not cover it because I didn't not know what caused it. This place has terrible customer service. I will never purchase here again.
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